Open to opportunities

Linet Maina

@linetmaina

Message

Nursing student with a focus on community health and customer service.

Kenya

Message

What I'm looking for

I am looking for opportunities that allow me to apply my nursing skills in a supportive environment focused on community health and patient care.

I am currently pursuing a Diploma in Community Health Nursing at Outspan Medical College, where I am gaining essential skills and qualifications to become a professional nurse. My education is complemented by hands-on experience in customer service, which has enhanced my ability to communicate effectively and provide compassionate care.

Throughout my studies, I have developed a strong foundation in nursing principles and practices, supported by certifications in social media marketing and customer service. My work experience includes roles as a Customer Service Agent and a Freelance Fashion Designer, where I honed my skills in client interaction, problem-solving, and operational efficiency.

I am passionate about improving patient care and community health outcomes. I believe that my unique blend of nursing education and customer service experience positions me well to make a meaningful impact in the healthcare sector.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Jumia Kenya

Nov 2021 - Present (3 years 9 months)

Provided customer service support to clients, resolving inquiries and issues efficiently. Assisted customers with their online shopping experience, ensuring satisfaction.

Customer Service Customer Support Problem Solving

Freelance Fashion Designer

Self-employed

Jul 2018 - Present (7 years 1 month)

Marketed the business through word-of-mouth and social media to raise brand awareness. Designed, drafted, cut, and sewed clothes according to customer specifications and preferences.

Fashion Design Social Media Marketing Customer Orders Payment Processing

Kitchen Steward

Nairobi Java House

May 2017 - Present (8 years 3 months)

Maintained high standards of hygiene and sanitation by cleaning pots, pans, cutlery, crockery, and kitchen equipment. Managed waste disposal efficiently to ensure a clean and safe working environment.

Waste Management Equipment Maintenance

Industrial Attachment Trainee

Kenya Institute of Education

May 2011 - Present (14 years 3 months)

Enhanced customer experience by welcoming guests and effectively taking orders. Assisted in food preparation and cooking, ensuring customer satisfaction.

Customer Service Order Taking Food Preparation Menu Explanation Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Outspan Medical College

Diploma, Nurse Midwife/Nursing Midwifery

2022 -

Currently enrolled in a Diploma program for Nurse Midwife/Nursing Midwifery. This program focuses on developing skills and qualifications essential for professional nursing and midwifery practices.

Outspan Medical College

Diploma, Community Health Nursing

2022 -

Currently pursuing a Diploma in Community Health Nursing, focusing on comprehensive healthcare practices. The curriculum is approved by the Nursing Council of Kenya, ensuring high standards of professional nursing education.

Generation Kenya

Certificate, Digital Customer Service Agent

2021 - 2021

Completed a Certificate in Digital Customer Service Agent, gaining skills in customer service and digital communication. This program enhanced abilities in managing online communities and professional phone interactions.