Lindsay Singer

I'm a recent Software Engineering graduate with a unique blend of technical education and 5+ years of hands-on operations experience. My career has been defined by bridging the gap between business needs and technical solutions, whether that's translating complex processes into RPA requirements, conducting comprehensive QA testing, or creating documentation that empowers teams to work more efficiently.

At Wells Fargo, I collaborated directly with engineering and project management teams to refine automated workflows, contributed to QA testing for RPA solutions, and led technical demonstrations for cross-functional stakeholders. I developed comprehensive training materials that reduced new-hire ramp-up time by 30% and was recognized for consistently exceeding performance standards while maintaining audit-compliant accuracy. My ability to explain complex financial products and technical concepts in clear, accessible language made me a go-to resource for both customers and colleagues.

Currently, I work as a freelance QA tester with uTest, performing manual and exploratory testing across diverse technologies including IVR systems, AI chatbots, wearable devices, mobile apps, and payment processing platforms. I document defects with detailed reproduction steps and technical specifications, helping development teams quickly identify and resolve issues. I also coordinate operations for a construction services business, managing contracts, compliance documentation, financial operations, and cross-functional communications.

I earned my Bachelor of Science in Software Engineering from WGU and received the Award of Excellence in Technical Writing, given to less than 2% of students. I hold certifications including AWS Certified Cloud Practitioner, CompTIA Project+, ITIL Foundation, and completed Stanford's Fundamentals of Data Science in Precision Medicine and Cloud Computing program.

What drives me is solving complex problems and making systems work better. I thrive in roles that require critical thinking, attention to detail, and clear communication across technical and non-technical audiences. I'm particularly interested in Business Analyst, QA Engineer, Technical Support Engineer, or Implementation Specialist roles where I can leverage my operations background, technical knowledge, and passion for continuous improvement.

I'm looking for opportunities where I can contribute immediately while continuing to grow my technical skills. I excel at learning new technologies quickly, adapting to changing requirements, and collaborating with diverse teams to deliver quality outcomes.