Linda Florey

Defined and documented FSA and commercial regulatory requirements across 100+ applications and enabling tools for multiple clients, aligning functionality and interfaces with business and compliance needs. Produced application/interface maps and process artifacts to improve clarity, traceability, and operational readiness.

Supported short-term integration efforts for migration developers and stakeholders by focusing on data mapping and transition readiness. Resolved data discrepancies and duplicates, developed interface mapping documentation, and led weekly client meetings to finalize service contracts.

Automated management metrics in Power BI, eliminating manual reporting and delivering annual ROI of over $160K while improving data integrity, billing accuracy, and risk reduction. Led requirements and UAT activities using Jira for enhancements and issue resolution, and managed SOPs, backlog items, and global user training for external applications.

Led a Lean Six Sigma workflow automation initiative delivering $250K+ in annual hard and soft savings by mapping and improving business processes to increase efficiency and reduce operational friction. Quoted technical implementation services and managed SOWs for network hardware and software integration projects.

Assessed best practices and procedures for the Indiana Network of Knowledge (INK) to support ongoing improvement of the State Longitudinal Database System. Collaborated with cross-agency stakeholders to elicit and document business requirements for state-led project initiatives.

Led requirements, workflow documentation, testing, deployment, and training for software implementations and third-party integrations to improve end-user processes and adoption. Partnered with business owners on functional designs, resolved system issues, and created project charters, deployment plans, and support documentation.

Developed and executed test cases across integration, functional, system, regression, performance, and user acceptance testing. Supported quality initiatives through defect identification and manual/SQL-based testing to strengthen software reliability and data integrity.

Attended Texas Southmost College from 1990 to 1993.

Earned a Lean Leadership Certification in 2021.

Held a Federal Security Clearance level 6C as of 2024.

Earned a Lean Six Sigma Green Belt in 2017.

Earned an SCRUM Certification in 2019.