Lily N

▪️ Protect business owners' time for strategic decisions and growth by structuring their schedules and commitments around key priorities.

▪️Keep client relationships warm and opportunities moving by maintaining visibility across communications and pending opportunities, so follow-ups happen on time.

▪️Create practical workflows and SOPs that make operations more consistent and put essential bu

▪️Maintained responsive customer communication by handling 10-15 daily enquiries across email, WhatsApp, phone, and text, providing order updates and addressing customer concerns.

▪️Supported smooth order processing and delivery coordination by managing order placements, modifications, cancellations, shipment tracking, and delivery follow-ups across 3 courier and delivery partners.

▪️Resolved

▪️Achieved monthly retail sales targets consistently, reaching target levels ranging from mid-range to the highest level through customer engagement and sales support.

▪️Converted product enquiries into sales by understanding customer needs, providing personalised recommendations, and explaining relevant promotions and new offerings in person and over the phone.

▪️Maintained accurate sales and

▪️Provided management with daily sales visibility by preparing accurate end-of-day reports.

▪️Maintained professional communication and resolved enquiries by identifying needs, providing clear information and addressing customer concerns.

▪️Ensured accurate records and transactions through careful payment processing and sales documentation.

▪️Supported day-to-day operations and coordination by

▪️Led coordination for a 5-member live band delivering 3–4 gigs weekly, managing performer schedules, event logistics, and service providers across recurring bookings and one-off events.

▪️Managed client engagements from proposal to payment by preparing business proposals, negotiating contracts, handling invoicing, and maintaining client communications.

▪️Secured new business and venue partnersh

▪️Supported management coordination and follow-through by scheduling meetings, documenting discussion points, and tracking follow-up actions.

▪️Supported customer retention and organized client records by maintaining client databases and managing membership issuance and renewals.

▪️Kept daily guest operations running smoothly by managing phone calls, reservations, enquiries, and seating arrangem

Started my own business in fashion design

▪️Maintained professional communication and front-desk support by managing incoming and outgoing calls and responding to customer enquiries and complaints.

▪️Supported a positive visitor experience by welcoming and directing VIP delegates and guests and conducting tours on behalf of the Corporate Communications Office.

▪️Supported management decision-making and business communication by drafting

▪️Maintained professional stakeholder communication by responding to emails, letters, phone enquiries, and visitor requests with accurate, timely information.

▪️Produced clear written communications by drafting speeches, press releases, captions, and photo stories for internal and external audiences.

▪️Supported visitor engagement and community initiatives by conducting educational tours and ass

▪️Encouraged public cooperation and participation by building rapport and explaining the importance of accurate enumeration and data collection.

▪️Maintained accurate records and data integrity by collecting, recording and documenting public information for official use.

▪️Provided accurate, research-backed information for news reporting by investigating current issues, following leads, interviewing sources, and verifying details.

▪️Delivered clear, publication-ready content by writing, editing, and organizing news stories for publication.

▪️Supported an accurate and orderly voting process by guiding members of the public through required forms and voting procedures.

▪️Helped maintain an organized and accessible voting environment by answering questions and providing clear, timely assistance to voters.

▪️Maintained accurate voter registration records by registering voters, issuing new and replacement voter cards, and submitting registry data and reports to supervisors on time.

▪️Supported efficient registration operations and public engagement by providing civic education and keeping the registration station clean, organized, and accessible.

Mar 2026 · Expires Apr 2028

Computer Application Packages
Microsoft Office Suite
Email and internet