Lillie Barlow-Beck

I’m a versatile technology professional with 10+ years spanning systems administration, compliance, process automation, and operational leadership. I’m certified in ISO/IEC 27001 Lead Auditing, CompTIA Security+, and Red Hat System Administration (RH124/RH134), and I use that foundation to turn complex requirements into clear, actionable business strategy.

In my most recent long-term role, I served as the primary point of contact for a $1M strategic contract, maintaining 100% SLA adherence and 99% uptime for critical systems. I streamlined Windows desktop operations across 50+ workstations, improved first-call resolution by 15% through monitoring dashboards, and deployed UiPath RPA bots to eliminate 10+ hours of manual work weekly while improving data accuracy.

I’m equally strong in enablement and continuous improvement: I created 75+ technical knowledge base articles, reduced duplicate tickets by 25%, and led team initiatives that reduced turnover by 20% while training 10 members. Now, as an Independent Business & Growth Consultant (Aug 2025–Current), I deliver risk assessments, gap analyses, and compliance documentation so clients can meet licensing, reporting, and audit requirements with confidence.