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HireJessicaKyle User

@hirejessicakyleuser

GRC specialist building audit-ready compliance programs, including a SOC 2 Type II readiness assessment for CloudVault SaaS.

United States

Message

I built a SOC 2 Type II readiness assessment for CloudVault SaaS, mapping all nine common criteria controls and preparing a 12-month audit evidence package across eight categories. The project documented procedures that achieved a simulated unqualified audit opinion.

My GRC projects also include applying the NIST Cybersecurity Framework to a healthcare scenario and building an ISO/IEC 27001:2022 ISMS for NexaTech Solutions. As an IT Consultant/Founder at JVK Enterprise Holdings Solutions, I delivered freelance IT support and maintained service documentation for client engagements.

Experience

Work history, roles, and key accomplishments

IT Consultant/Founder

JVK Enterprise Holdings Solutions

Jan 2023 - Jan 2025 (2 years)

Delivered freelance IT support including endpoint protection, device configuration, and troubleshooting across multiple operating systems. Maintained detailed service documentation for client engagements.

Endpoint Protection Device Configuration Troubleshooting Windows 10 11 MacOS iOS Android Documentation

Customer Service/Call Center (Billing Dept)

Continuum Global Solutions

Jan 2024 - Dec 2024 (11 months)

Resolved billing account issues while maintaining 90% plus customer satisfaction and ensuring data accuracy through precise transaction processing. Collaborated across functions within structured escalation procedures.

Customer Service Billing Data Accuracy Transaction Processing Escalation Procedures Collaboration

Internship

MasterCard

Jan 2024 - Dec 2024 (11 months)

Simulated SOC operations by providing technical support and troubleshooting IT issues in a virtual help desk environment. Utilized help desk software and remote solutions to resolve technical problems efficiently.

SOC Operations Technical Support Troubleshooting Helpdesk Software Remote Support

Press Operator/Trainer (Automotive parts)

Dawson Manufacturing

Jan 2017 - Dec 2021 (4 years 11 months)

Produced 15,000 plus parts with detailed production metrics, experience directly parallel to risk tracking and GRC reporting. Trained 90% of new hires in technical processes, mapping to security awareness training delivery.

Production Training Technical Communication Risk Tracking GRC Reporting