Ligaray Monica

I am an aspiring healthcare professional with four years of nursing education and hands-on administrative experience from customer-service roles. I combine foundational medical knowledge, familiarity with medical terminology, and adherence to HIPAA principles to deliver accurate, compassionate support.

My background includes frontline customer support at Tech Mahindra where I handled high-volume interactions, processed transactions, managed returns, and maintained detailed records. I also gained practical caretaking, medication administration, and monitoring experience as a dog handler, demonstrating reliability, protocol adherence, and attention to detail.

I hold Basic Life Support (BLS) certification from AHA (valid until March 19, 2026) and am actively seeking opportunities as a Medical Virtual Assistant where I can apply clinical knowledge, administrative skills, and strong communication to improve patient and provider workflows.