Liber G

Delivered personalized, high-quality service to clients in a luxury wellness environment, ensuring an exceptional client experience. Built and maintained professional, discreet client relationships and supported client coordination to ensure satisfaction.

Coordinated volunteers, schedules, and logistics to ensure smooth operations and a positive experience. Served as a key point of contact, resolving issues with clear communication and a service-oriented approach.

Delivered high-quality customer experience support in a fast-paced, international environment. Ensured compliance with quality standards, collaborated with cross-functional teams to improve processes, and handled personalized client attention and problem resolution.

Managed customer interactions and community engagement for the Spanish and LATAM market, ensuring consistent, brand-aligned communication. Built relationships with users to support trust and long-term engagement while providing guidance and maintaining a professional tone.

Provided face-to-face customer service in a high-pressure airport environment, assisting international passengers to ensure a smooth and efficient experience. Handled sensitive situations professionally with empathy, using strong problem-solving and attention to detail.

Delivered personalized Spanish language training to international students. Built interpersonal relationships by adapting communication to diverse cultural backgrounds and supported multilingual instruction.

Earned a bachelor’s degree in Translation & Interpreting at Universidad de las Palmas de Gran Canaria.

Completed a master’s program focused on Spanish language, Hispanic literature, and Spanish as a foreign language at Universitat Autònoma de Barcelona.

Earned a PhD in Teaching with a focus on Spanish language and Hispanic literature at Universidad de las Palmas de Gran Canaria.