Liana Velez

I am a Quality Assurance Specialist with extensive experience ensuring data accuracy and compliance in healthcare information systems, particularly the New Jersey Immunization Information System (NJIIS). I conduct HL7-based audits, verify interface enrollments, evaluate patient duplications, and complete timely narrative progress reports.

Previously, I managed patient access and provider services in hospital and payer settings, handling appointment scheduling, insurance eligibility verification, authorization tracking, claims inquiries, and provider relations while maintaining confidentiality and excellent customer service.

I bring a detail-oriented, process-driven approach to quality assurance and patient/provider support, with a track record of meeting performance expectations, collaborating across teams, and improving data integrity for clinical systems.