Open to opportunities

Liam Earles

@liamearles

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Dynamic IT Support Specialist delivering exceptional customer service.

United States

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What I'm looking for

I seek a role that values collaboration and offers opportunities for growth.

I am a dedicated IT Support Specialist with a proven track record in delivering exceptional customer service and technical assistance. My experience spans various roles, including Technical Writer and Operations Specialist, where I have honed my skills in troubleshooting and problem-solving. I excel in resolving a wide range of IT issues, ensuring minimal downtime and maximum user productivity.

Throughout my career, I have cultivated strong client relationships through effective communication and diligent problem-solving. My role as a Level 2 Technical Support Representative allowed me to provide white-glove customer care, acting as a liaison between clients and technical teams. I am adept at translating intricate technical concepts into user-friendly documentation, ensuring clarity and usability for both technical and non-technical audiences.

With a strong educational background in Physics and Computer Engineering from the University of Nevada, Las Vegas, I possess a solid understanding of programming languages such as Python and Java, as well as critical thinking and analytical skills. I am passionate about fostering a supportive and inclusive environment, whether in a classroom setting or a technical support role.

Experience

Work history, roles, and key accomplishments

Current

Technical Writer

Current

Outlier AI

Jul 2024 - Present (11 months)

Evaluated and refined AI-generated content for clarity and usability. Collaborated with AI training teams to enhance model performance and translated technical concepts into user-friendly documentation.

Technical Writing Collaboration Documentation Communication

Operations Specialist

Rapid Response Monitoring

May 2023 - Mar 2024 (10 months)

Managed high-volume workflows in a call center, collaborating with authorities to ensure customer safety. Prioritized customer satisfaction and operational efficiency.

Customer Service Communication Workflow Management Crisis Management Coordination

Level 2 Technical Support Representative

OneSupport

Sep 2019 - May 2023 (3 years 8 months)

Provided white-glove technical support for IT services, acting as a liaison between clients and technical teams. Specialized in equipment support across various systems.

Technical Support Customer Care Problem Solving IT Services

Lead Instructor

iD Tech Camps

Jun 2016 - Oct 2019 (3 years 4 months)

Instructed STEM classes, focusing on programming and hands-on projects. Developed engaging lesson plans and fostered a supportive learning environment.

Programming Lesson planning Engagement Critical Thinking

Undergraduate Research Assistant

UNLV HiPSEC Material Sciences Lab

Sep 2016 - May 2017 (8 months)

Assisted in the operation of a materials science lab, focusing on thermal-electro systems and superconductivity testing. Collaborated on research projects and optimized lab processes.

Research Data Collection Technical Troubleshooting

Education

Degrees, certifications, and relevant coursework

University of Nevada, Las Vegas

Associate's Degree, Physics and Computer Engineering

2015 - 2019

Proficiency in Python, C++, Java, and other programming languages. Strong understanding of physics principles and theories. Knowledge of electronics and circuitry. Familiarity with data structures and algorithms. Problem-solving and critical thinking skills. Ability to work with mathematical concepts such as calculus and linear algebra. Understanding of computer engineering principles and practice