lexus cobb
@lexuscobb
Detail-oriented auditor and unemployment claims examiner focused on compliance, accuracy, and clear documentation.
United StatesWhat I'm looking for
I’m a detail-oriented, results-driven professional with experience in unemployment claims processing, auditing, and customer service. I focus on analyzing complex cases, ensuring regulatory compliance, and maintaining confidentiality while managing high-volume workloads with accuracy.
As a BAM Control Auditor (March 2024–Present), I conduct detailed audits of financial records and operational processes to ensure compliance with GAAP and government auditing standards. I analyze financial statements and bank records, prepare audit reports with findings and recommendations, and resolve discrepancies through research and documentation—often in complex, high-risk cases.
Previously, as a Claims Examiner II (April 2021–March 2024), I completed 15–18 daily fact-finding interviews to determine unemployment benefit eligibility. I evaluated claimant and employer information against state laws and policies, maintained a 95% contact rate, entered case data in CICS with a 98% accuracy rate, and adjudicated claims by documenting case activity and issuing determinations.
Earlier experience includes processing unemployment claims in a Special Claims Unit Administrator role and supporting employer charge protests and billing issues. I also bring customer-facing strengths from my Customer Service Representative experience and leadership as a CLEAR LLC Ambassador/Team Leader, strengthening my ability to communicate clearly, resolve conflict, and support fast-paced operations.
Experience
Work history, roles, and key accomplishments
BAM Control Auditor
Georgia Department of Labor
Mar 2024 - Present (2 years 4 months)
Conduct detailed audits of financial records and operational processes to ensure compliance with GAAP and government auditing standards. Analyze statements and bank records, prepare audit reports, and resolve discrepancies and audit protests through research and documentation.
Claims Examiner II
Georgia Department of Labor
Apr 2021 - Mar 2024 (2 years 11 months)
Conduct fact-finding interviews to determine unemployment benefit eligibility and adjudicate claims based on investigative findings. Maintain high accuracy in case data entry in the CICS mainframe system and document case activity and determinations.
Special Claims Unit Administrator
Corporate Temps
Jun 2020 - Apr 2021 (10 months)
Process unemployment claims for interstate and federal programs, review employer charge protests, and analyze TRADE program claims. Resolve partial claim discrepancies and manage interstate billing and wage assignments.
Customer Service Representative
Fred Loya Insurance
Oct 2019 - Jun 2020 (8 months)
Assist customers with policy inquiries, billing, and claims-related concerns by explaining payment schedules and policy details. Support basic underwriting tasks, investigate claims issues, and handle cash transactions with accurate financial recordkeeping.
Verify traveler identification and support security lane operations while maintaining airport security protocol compliance. Promote and enroll new members, lead team activities, and ensure adherence to safety guidelines in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
UEI-Chamblee
Dental Assistant, Dental Assisting
Completed a dental assistant degree at UEI-Chamblee in Chamblee, GA.
Interactive College of Technology
Associate Degree, Human Resource Management
Earned an associate degree in Human Resource Management at Interactive College of Technology in Atlanta, GA.
Georgia Technical College
GED, General Education
Earned a GED at Georgia Technical College in Atlanta, GA.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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