At CarGeeks Towing & Roadside, I handled day-to-day business when the owner was away and scheduled AAA tow requests to improve efficiency and minimize customer wait time.
I kept members informed from the time a request came in until the tow truck arrived, then followed up after service to hear about their experience. I also checked drivers’ documents before shifts and collected their paperwork at the end.
At A&E Transit, Inc., I oversaw day-to-day operations, developed company policies and procedures, and negotiated contracts with insurance brokers and private facilities.
Earlier, I worked in operations at Ambiance Medical Transportation and PRN Ambulance, including maintaining licenses and employee records, training employees, and overseeing daily operations. I also worked in banking at Wachovia Bank and Bank of America, supporting customers and business clients with accounts, deposits, and wire transfers.
