Open to opportunities

Letasha Carolus

@letashacarolus

Dedicated franchise liaison and head-of-department professional delivering reliable administration and customer-focused service.

South Africa

Message

What I'm looking for

I’m looking for a role with challenges where I can apply my DCD mindset, deliver reliable administration and service, and keep learning. I want a supportive team environment with guidance that helps me achieve results and grow.

I’m ambitious, motivated and reliable, and I enjoy a challenge with a “can do” attitude. I live by my DCD spirit—determination, commitment and dedication—and I’m driven to keep improving myself and my career.

Currently, I’m working as a HOD/Franchise Liaison at Khusela Debt Management, and I also support through the Khusela Community Enrichment Program as an Administrator/Company PA (Jan 2019 – Jun 2022). In every role, I bring a positive attitude, reliability, flexibility, and a strong ability to work as a team player.

Earlier in my career, I built strong experience in the medical scheme environment as a Claims Assessor for V-Med/Liberty Health Medical Scheme (Jan 2012 – Apr 2014). I also worked as a Documentation Clerk (Dec 2008 – Dec 2011) and was promoted, which reflects my commitment and consistent performance.

I back my work ethic with practical training through the Masakhane Community Empowerment Program and Berkley Training Academy. I’m a fast learner who’s comfortable with MS Office and internet/email systems, and I’m eager to grow further with the correct support and guidance.

Experience

Work history, roles, and key accomplishments

Current

HOD/Franchise Liaison

Current

Khusela Debt Management

Sep 2022 - Present (3 years 9 months)

Served as HOD/Franchise Liaison, coordinating franchise relationships and supporting day-to-day debt management operations. Acted as a key point of contact to ensure smooth communication and follow-through.

Leadership Franchise Liaison Debt Management Stakeholder Management Communication Team Coordination Operational Support

Administrator / Company PA

Khusela Community Enrichment Program

Jan 2019 - Jun 2022 (3 years 5 months)

Provided administrative support and served as company PA for the Khusela Community Enrichment Program (KCEP). Managed office coordination and documentation to support program operations.

Administrative Support Scheduling Office Coordination Documentation Management Communication Confidentiality Record keeping

Claims Assessor

V-Med/Liberty Health Medical Scheme

Jan 2012 - Apr 2014 (2 years 3 months)

Assessed medical scheme claims for V-Med/Liberty Health, ensuring claims were documented and processed accurately. Maintained organised records and supported effective claims handling.

Claims Documentation Record keeping Data Entry Attention To Detail Customer Service & Compliance Process Adherence

Documentation Clerk

V-Med/Liberty Health Medical Scheme

Dec 2008 - Dec 2011 (3 years)

Worked as a Documentation Clerk for V-Med/Liberty Health Medical Scheme, handling documentation and record maintenance. Supported accurate filing and data capture for operational workflows.

Medical Documentation Record Maintenance Data Entry Quality Control Administrative Support & Compliance

Audio Convertor

Exzimius World

Aug 2008 - Dec 2008 (4 months)

Converted audio files as part of production, ensuring outputs were accurate and fit for use. Supported assigned tasks until the role was liquidated.

File Management Quality Control Attention To Detail Basic Computer Skills Troubleshooting

Education

Degrees, certifications, and relevant coursework

Masakhane Community Empowerment Program

Course (Theory & Practical), Skills Development Program

2018 -

Completed the Masakhane Community Empowerment Program Skills Development Program (Theory and Practical) in Oct 2018. Covered ethics, telephone ethics, targets & stats, service and sales, objectives, and direct marketing, followed by a practical phase in administration.

Berkley Training Academy

Course, Audio Converting

2008 -

Completed an Audio Converting course at Berkley Training Academy in 2008.

Achiever’s School of Business

Course, Computer Programming & Web Design

2004 -

Completed a course in Computer Programming & Web Design at Achiever’s School of Business (Feb–Nov 2004).

Portland High School

Grade 12, General Education

2003 -

Completed Grade 12 at Portland High School in 2003, studying English, Afrikaans, Mathematics, Natural Science, Biology, Geography, and Home Economics.