Lesoda Enya

Handled 100+ customer inquiries and messages a week across social and messaging channels, resolving routine requests directly and escalating only what needed manager sign-off. Built ongoing relationships with customers and coordinated communication and content scheduling across three platforms.

Managed 50+ active client cases a week, verifying court dates and case status before every call. Resolved routine questions directly and escalated complex ones to the attorney, documenting every interaction in the case file the same day.

Handled outbound and inbound contact with 40+ clients and stakeholders weekly, confirming meetings and resolving scheduling conflicts. Represented the CEO in 20+ in-person client meetings and tracked every interaction across two software systems.

Fielded client enquiries and advisory requests, clarifying each client's needs before routing to the right person. Tracked regulatory submissions with government agencies through to completion, verifying status at each step.

Confirmed attendance and coordinated scheduling for court sessions, keeping details confidential throughout.

Completed the Barrister at Law (B.L.) program at the Nigerian Law School in 2022.

Earned an LL.B. degree from the University of Calabar in 2019.

Completed a Diploma in Computer Studies at Hebron Computer Institute in 2014.