Leslie Routson

Performed in-depth reviews of mortgage and consumer loan applications to detect income, occupancy, and document misrepresentation; reviewed deposit accounts for account takeover and online scams. Filed SARs and coordinated investigations with law enforcement and adult protective services.

Performed financial analysis and determined borrower eligibility for foreclosure alternatives on FHA and VA loans; reviewed investor guidelines and negotiated Private Investor liquidation options. Resolved borrower escalations and managed written correspondence with realtors and authorized parties.

Reconciled state HHF/EHLP wire transfers and maintained operations reports for senior management to monitor transactions between PNC and state agencies. Trained new negotiators and reconciled GL and borrower advance accounts to resolve overpayments.

Originated first and second mortgage loans by assessing income, tax returns, and bank statements to determine qualification and product fit; represented PNC as primary customer contact. Ranked in the top five loan officers in the Dayton market and recorded the highest number of applications on four occasions in a 10-month period.

Conducted financial analyses to determine eligibility for foreclosure alternatives and Private Investor liquidation options; resolved borrower escalations through negotiation and written correspondence. Managed inbound/outbound calls to assist customers and coordinated with realtors and authorized parties.

Facilitated clearing conditions preventing loan closings by retrieving required documents, resolving hazard insurance and HOA issues, and providing daily loan status updates to customers. Supported loan officers to complete file reviews and close loans.

Managed branch operations including teller lines, new business acquisition, internal audits, and employee coaching to meet performance metrics. Prepared and delivered employee performance evaluations and oversaw daily branch activities.

Owned and operated a lighting retail business overseeing finances, product marketing, order fulfillment, and staffing. Hired, trained, and evaluated employees while managing customer orders and shipping.

Supervised teller staff and maintained audits of traveler's checks, drawer balances, gift cards, and vault controls to ensure cash accuracy and compliance. Coached tellers and managed daily cash operations.

Completed courses in Bank Management and Marketing at Sinclair Community College.

Completed courses in Bank Management and Marketing at Edison State Community College.