Open to opportunities

Leslie Ogiesoba-Eguakun

@leslieogiesoba-eguak

Message

Customer service representative experienced in remote support, CRM, and resolving global customer inquiries.

Nigeria

Message

What I'm looking for

I seek remote or hybrid customer support roles where I can use CRM expertise, resolve customer issues, meet KPIs, and grow within a collaborative, service-focused team.

I am a customer service professional with hands-on experience supporting global customers by phone, email, and chat, focused on delivering high-quality service in remote and international call-center settings.

I have successfully managed customer records, resolved inquiries with accuracy, and handled high-volume customer communications while meeting KPIs and maintaining service quality.

I bring strong skills in CRM tools, complaint resolution, active listening, documentation, and time management, and I am committed to improving customer experience through reliable remote support.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Kimpact Development Initiative

Jan 2023 - Present (3 years)

Managed customer records and resolved inquiries with high accuracy, supporting remote service operations and maintaining documentation to ensure service quality.

Call Center Operations Remote Customer Support CRM Tools Data Verification Documentation Time Management

Administrative & Customer Support

Federal Ministry of Mines and Steel Development

Jan 2021 - Dec 2022 (1 year 11 months)

Handled high-volume customer emails and inquiries and maintained accurate customer and vendor records during NYSC service, improving record accuracy and response consistency.