At Wingubox Ltd, I support 200+ client organizations using HR, Payroll, Accounting, ERP and Workforce Management workflows. I handle 10 to 15 support calls a day and resolve about 70% within 20 minutes.
I investigate product and integration issues with customers, implementation consultants and developers. I also helped define requirements for the Wingubox Synchronization Application, which integrates third-party biometric devices with the platform, and supported solution validation and customer testing.
I run product demonstrations and discovery sessions, translating customer processes and requirements into practical product guidance and actionable input for Product and Development teams. Since April 2025, I’ve also closed 75 new clients through consultative B2B selling and retained at least 88% of clients won through post-implementation support, renewals and upsells.
Before Wingubox Ltd, I worked at Faijon Fibre Connect Ltd supporting ISP customers and network operations, including troubleshooting connectivity, monitoring networks and maintaining wired and wireless networks. Earlier, I provided network support at Next Technologies Ltd and first-line IT support at Avenue Healthcare.
