Open to opportunities

Derrick Muraya

@derrickmuraya

Message

I resolve ISP connectivity issues and configure reliable network infrastructure for customers.

Kenya

Message

What I'm looking for

I'm looking to grow in IT support, network administration, AWS Cloud Computing, cybersecurity, and DevOps while solving complex infrastructure issues and supporting customers.

I'm currently supporting WISPGate ISP operations, where I resolve Tier 1 and Tier 2 platform, billing, and connectivity issues, reconfigure customer servers, and lead customer onboarding and service provisioning.

I've configured and troubleshot MikroTik, Ubiquiti, and Cambium network equipment; managed PPPoE, DHCP, VLANs, routing, LAN/WAN setups, fiber splicing, and structured cabling. At KFC Kenya and Kenya Power & Lighting Company, I provided on-site and remote support for store networks, POS systems, hardware, software, switches, and wireless access points.

Alongside infrastructure work, I've supported AI/ML projects through multimodal dataset annotation, NLP tasks, QA reviews, data cleaning, and Excel and Google Sheets analysis. I'm continuing to grow in AWS Cloud Computing, cybersecurity, and DevOps.

Experience

Work history, roles, and key accomplishments

Current

Support Manager, Technical Engineer & Customer Support

Current

WISPGate / ISP Operations

Feb 2026 - Present (6 months)

Provide Tier 1 and Tier 2 technical support to ISP customers, resolving complex platform, billing, and connectivity issues. Monitor, diagnose, and reconfigure customer servers to maintain peak operational performance.

Mikrotik PPPOE DHCP Customer Support Troubleshooting Incident Management