leslie LESLIE

Managed client inquiries related to visa and consultancy services, including tracking application status and maintaining organized records. Delivered personalized travel consultations and handled client complaints and updates professionally.

Handled visa and consultancy inquiries by guiding clients on requirements, policies, and supporting documents. Maintained application records and provided personalized travel consultation including itinerary planning and flight bookings.

Managed high-volume customer inquiries via phone, email, and live chat to provide timely resolutions. Performed data entry to maintain accurate client information and followed up on service requests while escalating priority issues.

Supervised daily office operations and administrative functions, including delegating responsibilities and handling staff concerns. Coordinated meetings, managed workflow, and participated in recruitment and onboarding of new staff.

Trained and supervised staff while monitoring stock control, quality standards, and hygiene compliance. Handled customer inquiries, complaints, and feedback, and managed cash handling and system operations.

Managed front desk operations by greeting members, providing membership information, and resolving customer issues. Maintained member data and administrative records while supervising cleanliness and monitoring equipment maintenance.

Handled inbound and outbound customer service calls, managed complaints, and provided accurate service updates. Maintained customer records in CRM systems, followed up with clients for updates and feedback, and assisted with training newly appointed staff.

Managed office administration, documentation, correspondence, and maintained petty cash records. Prepared financial reports, coordinated with sales teams to support targets, and supervised clerical staff to ensure smooth workflow.

Managed events from proposal stage to final execution by coordinating with clients to deliver requirements. Ensured events were delivered on time and within budget while leading operational and administrative teams.

Performed secretarial and administrative duties, including preparing reports and financial data for management review. Managed invoices and billing records, maintained office documentation and inventory records, and scheduled meetings while handling incoming calls and emails.

Achieved sales targets through active customer engagement and managed sales reporting and performance tracking. Maintained relationships with existing clients and partners.

Earned a Master's Degree from Jinnah University in Karachi from Jan 2007 to Jan 2008.

Earned a Bachelor’s Degree from Jinnah University in Karachi from Jan 2005 to Dec 2006.

Completed F.Sc. from Govt. Degree College in Karachi from Jan 2004 to Dec 2006.

Completed Matric from Oxford High School in Karachi from Jan 2002 to Dec 2003.