Jack JY
@jackjy
Experienced administrative professional specializing in visa coordination and customer service.
PakistanWhat I'm looking for
I am an administrative and customer-service professional with extensive experience in visa coordination, event support, and recruitment across Pakistan, the UK, UAE and Malaysia. I reliably manage document workflows, liaise with embassies, and troubleshoot visa and travel issues to ensure smooth international participation.
My background includes roles as Visa Coordinator/Ambassador, Visa Consultant, CSR, and administrative positions where I built strong client relationships, handled high-volume inquiries, and maintained accurate records.
I am proficient with MS Office, software installation, troubleshooting, data entry and e-commerce/telemarketing operations, and I adapt quickly to fast-paced environments. I seek opportunities to contribute, learn new skills, and support teams with a flexible, service-oriented approach.
Experience
Work history, roles, and key accomplishments
Visa Consultant
J&A Manpower International
May 2024 - Present (1 year 4 months)
Manage client relationships and coordinate candidate sourcing and working-visa processing for placements across international markets.
Visa Coordinator / Ambassador
Prayertower Ministry UK
Assist international guests with visa applications and documentation, liaise with embassies, and coordinate event logistics to ensure smooth travel and attendance.
Customer Service Representative
RMS Global
May 2022 - Jun 2023 (1 year 1 month)
Provided customer support for an auto insurance project, handling inbound enquiries and resolving policy-related issues to maintain service quality.
Customer Care Representative
Betty Taxi Private Hiring
Jun 2021 - Dec 2021 (6 months)
Handled inbound calls from UK customers to book private hires and respond to enquiries, ensuring accurate bookings and timely customer responses.
Operations Assistant
Singer Live House
Jan 2017 - Jan 2021 (4 years)
Operated venue systems and equipment, managed daily system jobs and inventory, and maintained confidential client information to support operations.
Administrative Assistant
Jaya Premium Giftshoppe
Nov 2016 - Jan 2017 (2 months)
Provided customer service, processed orders and payments, and maintained transaction records to support retail and delivery operations.
E-commerce Telemarketer
Homemade Exhibition
Jan 2015 - May 2015 (4 months)
Conducted telemarketing and customer outreach to promote exhibitions, engaging international agencies and generating business leads for events.
Administrative Assistant
Green House Exterior
Mar 2012 - Sep 2014 (2 years 6 months)
Managed incoming calls and email enquiries, performed data entry for sales and property listings, and provided administrative support to sales staff.
Education
Degrees, certifications, and relevant coursework
HIHaggai Institute
Certificate (Haggai Leader Experience), Leadership
2008 - 2009
Attended the Haggai Leader Experience (HLE) leadership program from September 2008 to September 2009.
IAT Commerce College
Intermediate in Banking, Banking
Completed Intermediate in Banking at IAT Commerce College, Islamabad, finishing in 2002.
Angelique School International
Availability
Location
PakistanAuthorized to work in
Job categories
Skills
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