Lesley Van Der merwe

Operationalized HR strategy by implementing and managing various HR administrative processes across the HR value chain. Administered the end-to-end recruitment process for supervisory and first-line management levels and below. Conducted induction sessions and settling interviews for new branch employees.

Managed and supported Call Centre Agents to achieve required input and output standards and collection targets. Accountable for Call Centre Agents performance through quality monitoring, reporting, and coaching. Implemented a performance and consequence framework to address non-performers.

Provided administrative support to an attorney, managing their portfolio. Drafted standard correspondence, documents, and legal applications such as summonses, affidavits, and judgments. Organized and maintained files, including photocopying, scanning, and filing.

Managed the front-end collections process by drafting court applications and analyzing data to ascertain appropriate legal court applications. Performed quality checks on legal documents and collated copies. Conducted telephonic campaign-driven collections and follow-up calls to debtors.

Pursued advanced studies in Human Resource Management, focusing on specialized areas. Currently completing the final module of the program.

Completed a Bachelor of Commerce degree with a focus on Human Resource Management. Gained comprehensive knowledge of HR principles and practices.

Obtained a Higher Certificate in HR Practices, accredited by SABPP. Developed practical skills for HR administration and support.

Completed a Senior Diploma in Paralegal Studies. Acquired essential skills in legal procedures, documentation, and support.

Completed secondary education at Zakariyya Park Combined School. Obtained the Matric Certificate.