Lesleih Formentera
@lesleihformentera
Customer-focused operations professional skilled in retail management, medical administration, payroll, and frontline service.
PhilippinesWhat I'm looking for
I am a customer-focused operations professional with experience managing retail stores and clinic front desks.
As Store Manager, I ensured high levels of customer satisfaction, reported on buying trends, and proposed ideas to increase market share.
In medical and payroll roles, I managed patient reception, appointments and clinic communications, processed invoices and payments, collected timesheets, calculated compensation, and maintained internal databases.
I completed Contact Center Service NCII training and deliver friendly, accurate service. I seek roles where I can improve operations, support teams, and contribute measurable results.
Experience
Work history, roles, and key accomplishments
Store Manager
PJLC Refreshment Corner
Oct 2022 - Sep 2023 (11 months)
Managed store operations, ensured high customer satisfaction through excellent service, and reported on buying trends, customer needs and profits while proposing initiatives to increase market share.
Medical Secretary
Dr. BB Tiu Medical and Ultrasound Clinic
Sep 2020 - Jul 2022 (1 year 10 months)
Received and assisted patients, managed clinic communications and appointments (including social media inquiries), and processed invoices, bills and payments to support daily operations.
POS Staff
Customer Frontline Solutions Inc.
Apr 2019 - Feb 2020 (10 months)
Processed and received customer payments, issued receipts, and delivered friendly, courteous service to ensure a positive customer experience at the payment counter.
Payroll in Charge
PCB-SSCM Coal Mining
Jun 2016 - May 2017 (11 months)
Collected weekly timesheets, calculated employee compensation and benefits, and updated internal databases to ensure timely and accurate payroll payments.
Education
Degrees, certifications, and relevant coursework
CCCebu Technological University, Argao Campus
Bachelor of Science, Industrial Technology
2007 - 2011
Completed a Bachelor of Science in Industrial Technology at Cebu Technological University, Argao Campus from 2007 to 2011.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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