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Crestine Asilum

@crestineasilum

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Customer service specialist at Homeworld Shopping Corp., resolving product, order, delivery, and after-sales concerns.

Philippines

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At Homeworld Shopping Corp., I handled customer inquiries about products, pricing, orders, invoices, and delivery schedules. I resolved after-sales concerns involving damaged or defective products, warranty claims, repairs, and replacements through documentation, coordination, and follow-up.

At Homeworld, I also processed orders and invoices using SAP, POS, S4DECS, and IVS, and coordinated with Logistics, Warehouse, Delivery, and Merchandising teams. I previously held retail operations roles at California Clothing Inc. (GUESS), Liberty Commercial Center (LCC), and Suyen Corporation (BENCH).

Experience

Work history, roles, and key accomplishments

Department Manager

Homeworld Shopping Corp.

Jul 2018 - Jul 2026 (8 years)

Managed customer inquiries, order processing, and after-sales support while leading a team of up to 60 employees. Coordinated with logistics, merchandising, and delivery teams to ensure accurate information and timely resolution of concerns.

Customer Service Complaint Resolution Order Processing SAP POS S4DECS IVS Team Leadership Data Entry Documentation Cross functional Coordination

Cluster Manager

California Clothing Inc. (GUESS)

Aug 2016 - Jun 2018 (1 year 10 months)

Consolidated and monitored branch updates across four locations, tracked operational issues, and coordinated with branch teams to ensure timely closure of action items. Supported performance monitoring and compliance through organized documentation and reporting.

Operations Management Reporting Documentation Compliance Coordination

Store Head

Liberty Commercial Center (LCC)

Mar 2012 - Aug 2016 (4 years 5 months)

Managed end-to-end store operations with a focus on inventory and administrative record accuracy. Streamlined processes to improve turnaround time and reduce reporting errors, and led team scheduling and compliance.

Operations Management Inventory Management Process Improvement Team Leadership Compliance

Store Supervisor

Suyen Corporation (BENCH)

Apr 2009 - Feb 2012 (2 years 10 months)

Supported daily operations through data entry, sales tracking, and administrative documentation. Coordinated team activities, monitored task completion, and ensured compliance with company procedures.

Data Entry Sales Tracking Reporting Documentation Team Coordination Compliance

Cashier / Telephone Operator

SM Hypermarket

Jan 2008 - Mar 2009 (1 year 2 months)

Handled customer inquiries and service requests through telephone and in-person communication. Recorded customer requests accurately and coordinated with appropriate teams for follow-up.

Customer Service Communication Skills Data Entry Coordination