Ana Tricia Laygo

Assisted clients with banking inquiries and transactions via telephone while adhering to compliance standards. Resolved customer concerns professionally and maintained accurate documentation using Salesforce CRM.

Managed patient appointments, maintained medical records, and coordinated daily clinic operations. Assisted with billing procedures and resolved operational concerns using Practo.

Processed sales transactions accurately and maintained physical and electronic inventory records. Prepared daily inventory logs and end-of-day cash reconciliation reports.

Provided high-quality customer service by assisting patrons with food selections and order processing. Handled cash and card transactions accurately while maintaining hygiene and food safety standards.

Processed customer orders and payments accurately using Point-of-Sale (POS) systems. Maintained cleanliness and adhered to food safety guidelines.

Processed customer purchases efficiently and balanced cash drawers accurately at the end of shifts.

Completed Personality Development Training and Customer Service Training in June 2021.

Pursued a Bachelor of Science in Hotel and Restaurant Management from 2010 to 2013.