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Lerato Xaba

@leratoxaba

Administrative and operations professional who coordinated bookings and driver schedules at Champagne Shuttle and Coach Hire.

South Africa

Message

At Champagne Shuttle and Coach Hire, I maintained client travel, booking, payment and service records, and coordinated vehicle availability, schedules and driver assignments to prevent double bookings. I also managed timesheets, insurance, staff accommodation and operational documentation.

At The Center for Analytics and Behavioral Change, I engaged audiences on social media, analysed online conversations and prepared weekly reports. I also created posts, videos and infographics, and trained new Dialogue Facilitators.

Experience

Work history, roles, and key accomplishments

Administrative & Operations Assistant

Champagne Shuttle and Coach Hire

Jan 2025 - Jun 2025 (5 months)

Maintained accurate client travel, booking, payment and service records. Coordinated vehicle availability, schedules and driver assignments, preventing double bookings.

Administrative Support Scheduling Record keeping Coordination Problem Solving

Retentions Professional

Prime Meridian Direct

Jan 2024 - Jun 2024 (5 months)

Assisted clients with account enquiries, policy changes, cancellations, claims and new policies. Explained insurance procedures clearly and provided accurate information and solutions.

Customer Service Communication Skills Conflict Resolution Insurance Problem Solving

Data Capturing & Internship

South African Special Olympics

Oct 2022 - Jan 2023 (3 months)

Collected, reviewed and organised information from special schools across all nine provinces. Verified and maintained accurate records, timesheets and administrative information.

Data Entry Record keeping Coordination Communication Skills Attention To Detail

Dialogue Facilitator

The Center for Analytics and Behavioral Change

Sep 2021 - Dec 2021 (3 months)

Engaged with diverse audiences across social media, facilitating constructive discussions on social and public-interest topics. Collected and analysed online conversations, identifying audience sentiment, emerging themes and behavioural patterns.

Social Media Management Content Creation Data Analysis Fact Checking Reporting Training Stakeholder Engagement

Deli Attendant

Wild Bean Café

Mar 2019 - Jul 2019 (4 months)

Provided professional customer service, handling queries and resolving complaints effectively. Managed stock taking, product availability, orders and POS checks to support daily operations.

Customer Service Stock Management POS systems Merchandising Shift Management

Retail Operations & Department Supervision

Rencken's SuperSpar

Apr 2014 - Dec 2017 (3 years 8 months)

Progressed through multiple roles with increasing responsibility in operations, finance, customer service and team supervision. Supervised cashier shifts and front-end operations, supporting daily store activities and customer service.

Supervision Cash Handling Stock Management POS systems Merchandising Customer Service Health and Safety

Administrative & Office Support

Androcryos

Apr 2011 - Mar 2013 (1 year 11 months)

Provided administrative and secretarial support, including filing, accounting assistance and meeting coordination. Coordinated specimen deliveries and collections while handling sensitive records and materials responsibly.

Administrative Support Filing Accounting Assistance Meeting Coordination Record keeping