Leo Scherer

Leads Corporate IT and information systems capabilities in a regulated fintech environment, focusing on identity, endpoints, Microsoft 365, Google Workspace, SaaS platforms, ITSM, security operations, vendors, infrastructure, and automation. Drives identity and lifecycle improvements, endpoint operations, and AI-assisted IT operations.

Led IT service delivery and Corporate IT operations for a national fintech lender, managing a 10-person technical team and maintaining 93%+ first-response SLA performance. Automated onboarding and offboarding workflows, reducing provisioning time from days to hours, and reduced software spend by approximately 18%.

Managed 20+ Tier 1 and Tier 2 staff supporting thousands of users across multiple offices during a large-scale organizational integration. Improved service delivery through knowledge management, standardized workflows, and operational reporting.

Supervised IT operations and enterprise technology across a multi-office professional services environment, including infrastructure, VMware virtualization, Active Directory, and hardware/software lifecycle. Built SOPs, onboarding materials, and operational reporting to improve consistency and governance.

Delivered end-user and infrastructure support for 400+ employees across a multi-site environment, administering Active Directory, Exchange, endpoint security, patching, hardware, software, and mobile devices.

In progress for Fortinet NSE4 FortiGate 7.6 certification.

Certified as an AWS Certified Cloud Practitioner.

Earned an Associate Degree in Information Technology from San Diego Miramar College.

Certified in CompTIA A+.

Certified as Microsoft Certified: Azure Fundamentals (AZ-900).

Certified in CompTIA CySA+ and CompTIA A+.