Leon VI User
@leonviuser
Ambitious customer service specialist focused on delivering exceptional client experiences.
NigeriaWhat I'm looking for
I am an enthusiastic and ambitious customer service specialist with proven experience handling front-desk duties, phone inquiries, complaint resolution, and record-keeping. I connect easily with people, build positive relationships, and consistently aim to exceed expectations to drive customer retention.
My background includes hands-on experience in customer-facing roles at Hope Concept Investments Cooperative, practical skills in garment care and service operations, and formal education including A-Level JUPEB certification. I bring strong verbal and written communication, a proactive work ethic, and a commitment to delivering legendary service.
Experience
Work history, roles, and key accomplishments
Customer Service Personnel
Sparkling Care Dry Cleaning
Jan 2023 - Dec 2024 (1 year 11 months)
Handled customer inquiries, processed orders including ironing and packing garments, and resolved service issues to maintain client satisfaction and repeat business. Managed records and ensured timely pickups.
Front Desk Officer
Hope Concept Investments Cooperative
Jan 2021 - Dec 2022 (1 year 11 months)
Answered and directed phone calls, resolved customer complaints, and maintained records to improve guest satisfaction and retention. Delivered timely, professional service and ensured issues were escalated and resolved appropriately.
Education
Degrees, certifications, and relevant coursework
Lagos State University
JUPEB A Level Certification, Arts & Humanities
2021 - 2022
Completed JUPEB A Level certification in Arts & Humanities through Lagos State University program.
JUPEB
JUPEB Certification, Arts & Humanities
2020 - 2020
Completed JUPEB certification program (A Level) in 2020.
IHESS
High School Diploma, Secondary Education
2017 - 2020
Completed secondary school certification with a high school diploma and studied general secondary curriculum.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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