Leonor Fernandes
@leonorfernandes
I support accurate, timely settlement and payment flows across BNP Paribas entities.
PortugalWhat I'm looking for
At BNP Paribas, I support daily settlement and payment flows between entities, validating transactions, investigating discrepancies, and ensuring items are completed within operational deadlines. I work daily with Murex and SWIFT Alliance while following established procedures closely.
I've also supported Airbnb users at Foundever and contributed to tourism, culture, and digital communication work in public-sector environments. I bring practical organisation, clear communication, empathy, and a willingness to develop into new areas.
Experience
Work history, roles, and key accomplishments
Settlement Officer
BNP Paribas
May 2024 - Present (2 years 4 months)
Support daily settlement and payment flows between BNP Paribas entities, ensuring accurate and timely processing. Investigate discrepancies and follow up on outstanding items.
Digital & Social Media Management
IEFP
Feb 2024 - May 2024 (3 months)
Developed practical skills in digital communication and social media management, including content-related tasks and the use of Canva.
Provided customer support to Airbnb users, handling enquiries and refund-related requests while maintaining clear and empathetic communication. Managed cases efficiently and accurately.
Tourism Technical Assistant
Setúbal City Hall
Sep 2021 - Mar 2022 (6 months)
Supported tourism-related administrative and operational activities, assisting with information, organisation and communication tasks.
Curricular Internship – Culture Department
Palmela City Hall
Feb 2021 - Mar 2021 (1 month)
Supported activities within the Culture Department, gaining experience in public-sector organisation and cultural project support.
Education
Degrees, certifications, and relevant coursework
ISCTE – Instituto Universitário de Lisboa
Master, Cultural Studies and Management
Master in Cultural Studies and Management from ISCTE – Instituto Universitário de Lisboa, completed in 2021.
Universidade Europeia
Bachelor, Hospitality Management
Bachelor in Hospitality Management from Universidade Europeia, completed in 2019.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Salary expectations
Job categories
Skills
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