Looking for a job

Beatriz Luís

@beatrizlus

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I lead banking settlement operations, strengthening controls, resolving high-risk issues, and developing teams.

Portugal

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What I'm looking for

I'm looking to lead and improve banking operations, strengthen controls, resolve complex and high-risk situations, and support team development through knowledge sharing and continuous improvement.

I've built my career in banking operations at BNP Paribas, progressing from Settlement Processing Analyst to Settlement Processing Team Leader. I verify financial transactions, investigate settlement repairs, and prepare settlement instructions for market submission.

I lead teams through sensitive, complex, and high-risk situations, ensuring appropriate escalation, resolution, and consistent operational controls. I also support knowledge sharing, team development, quality, efficiency, and continuous improvement.

My experience includes SWIFT MT54X and MT599 messaging, SSI reviews, Forex reporting, high-value trades, equities settlement, PTF, and depot changes. Earlier, at Advancare, I supported customers with health insurance policies, claims, appointments, and healthcare-provider inquiries.

Experience

Work history, roles, and key accomplishments

Settlement Processing Team Leader

BNP Paribas

Nov 2023 - Jul 2026 (2 years 8 months)

Led and supported the team in the analysis of client activities and operational processes. Handled sensitive, complex, and high-risk situations, ensuring appropriate escalation and resolution, and supported team development and continuous improvement.

Team Leadership Operational Controls Risk Management Process Improvement Customer Activity Analysis Escalation Management

Settlement Processing Analyst

BNP Paribas

Oct 2019 - Oct 2023 (4 years)

Verified financial transactions to ensure accuracy and compliance with operational procedures. Analysed settlement repairs, investigated pending transactions, and prepared settlement instructions for submission to the market.

Settlement Processing Swift MT54x Series MT599 Forex Equities Operational Controls Risk Management

Customer Service Representative

Advancare

Jan 2019 - Oct 2019 (9 months)

Provided professional customer service regarding health insurance policies, assisting customers with inquiries about coverage, benefits, and exclusions. Managed requests related to medical appointments, healthcare providers, and claims.

Customer Service Health Insurance Claims Management Communication Skills