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Leon Jones

@leonjones1

Customer Education Lead at Aurigo Software Technologies who cut enterprise onboarding time by 30% and created 50+ learning videos.

India

Message

At Aurigo Software Technologies Inc., I lead customer education for enterprise SaaS, reducing customer onboarding time by 30%. I directed production of 50+ instructional video modules, helping increase self-paced completion rates across 1,000+ enterprise users.

I also aligned technical content sprints with engineering releases in Azure DevOps and established a Kirkpatrick evaluation framework to improve product training.

At Ocwen Financial Solutions Pvt. Ltd., I supervised global onboarding cohorts, mentored instructional designers and authors, and developed learning programs and content standards. Earlier, I managed training for Oracle Fusion and Equator and authored troubleshooting knowledge-base articles for AOL software and broadband systems.

Experience

Work history, roles, and key accomplishments

Current

Senior Training Specialist & Customer Education Lead

Current

Aurigo Software Technologies Inc.

Jun 2022 - Present (4 years 5 months)

Spearheaded customer education strategies for major municipal clients, reducing onboarding time by 30% and driving a 40% increase in self-paced completion rates. Directed production of 50+ instructional video modules and implemented Kirkpatrick ROI evaluation frameworks.

Camtasia Synthesia

Udemy

Azure DevOps

Kirkpatrick Evaluation

Customer Education SaaS Onboarding Content Operations

Senior Instructional Designer & Program Lead

Ocwen Financial Solutions Pvt. Ltd.

Mar 2017 - Jun 2022 (5 years 3 months)

Supervised global onboarding cohorts and provided peer mentorship to junior instructional designers. Conducted cross-departmental Training Needs Analysis and standardized content workflows, reducing courseware development lifecycles by 25%.

Instructional Design Training Needs Analysis Storyboarding Gamification Microlearning

HLD

Mentorship

Senior Corporate Trainer & Enablement Manager

Ocwen Financial Solutions Pvt. Ltd.

Jan 2012 - Jul 2017 (5 years 6 months)

Directed operational training and performance tracking for global onboarding cohorts. Managed multi-tier training delivery for Oracle Fusion and Equator workflow tools and partnered with technical writing teams to build standardized User Reference Manuals.

Oracle Fusion

Equator

Training Delivery Onboarding Documentation

Knowledge Architecture

Bankruptcy Coordinator & Technical Support Associate

Ocwen Financial Solutions & AOL

Aug 2006 - Feb 2011 (4 years 6 months)

Managed a high-volume portfolio of 750 loan cases adhering to Six Sigma quality compliance standards. Authored troubleshooting knowledge base articles for AOL software and broadband systems.

Six Sigma Loan Processing Technical Support

Knowledge Base Authoring