At BEROE INC., I manage a $7MM+ ARR enterprise SaaS portfolio across 35 strategic accounts in North America, LATAM, and Europe, maintaining a 98% renewal rate. I also improved retention by 10% and helped increase CSAT from 4.7 to 4.9.
I lead onboarding, implementation, training, and post-launch support for AI-enabled procurement and sourcing solutions. At NEOGRID, I managed strategic enterprise SaaS accounts and maintained 100% renewal performance across strategic accounts during my final three years in the role.
Earlier, at AGENTRICS LLC, I managed a team of six consultants delivering procurement SaaS support and sourcing assistance. I deliver customer training in English, Portuguese, and Spanish, and have supported enterprise customers including Vale, Kroger, Walgreens, Baxter International, and Lululemon.
