Open to opportunities

Camella Ross

@camellaross

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Detail-oriented administrative and logistics professional with data expertise.

Jamaica

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What I'm looking for

I am looking for a role that values data accuracy and offers growth opportunities.

I am a detail-oriented administrative and logistics professional with a Bachelor's degree in Business Administration, majoring in Marketing and minoring in International Business. My extensive experience spans data entry, administrative support, customer service, customs brokerage, and business operations. I pride myself on my ability to maintain accurate records and manage data effectively, ensuring compliance and integrity in all processes.

Throughout my career, I have managed customs documentation and logistics operations, utilizing tools like ASYCUDA and QuickBooks to streamline processes. My role as a Customs Broker Clerk involved not only data management but also effective communication with clients and customs officials to facilitate smooth clearance operations. I have consistently been recognized for my attention to detail and my commitment to delivering high-quality service, as evidenced by multiple awards for excellence in customer satisfaction.

As I seek new opportunities, I am eager to leverage my skills in data processing and analysis within a dynamic team. I am particularly interested in roles that allow me to contribute to business operations and enhance customer relations through effective data management.

Experience

Work history, roles, and key accomplishments

Customs Broker Clerk

John Williams Custom Broker

Aug 2020 - Dec 2024 (4 years 4 months)

Managed data entry and documentation for customs brokerage and logistics operations. Processed customs declarations in ASYCUDA, ensuring compliance with import/export regulations. Maintained accurate digital and physical records using Microsoft Excel and QuickBooks.

Data Entry Microsoft Excel Quickbooks Logistics Coordination Documentation Management Compliance Asycuda

Advocate

Concentrix Jamaica

Jul 2019 - Jul 2020 (1 year)

Assisted customers with account setup, billing issues, and subscription renewals. Used CRM tools to track interactions and ensure prompt issue resolution. Delivered clear, professional communication, maintaining a high customer satisfaction rating.

Customer Service CRM Tools Communication Skills Account Management Billing Support Subscriptions Customer Satisfaction Problem Solving Data Entry

Customs Broker Clerk

Koncept Motors Limited

Nov 2017 - May 2019 (1 year 6 months)

Entered customs and shipping data into ASYCUDA and company databases. Processed import/export documents, ensuring accurate data management. Coordinated with logistics teams for efficient cargo clearance.

Data Entry Logistics Coordination Data Management Compliance Team Coordination Asycuda Documentation

Customer Service and Technical Support

Flow Account – Advantage Communications Inc.

Nov 2016 - Nov 2017 (1 year)

Provided customer support, technical troubleshooting, and data entry for account management. Processed service requests, invoices, and documentation. Recognized for excellence in service and customer satisfaction.

Customer Support Technical Troubleshooting Data Entry Invoicing Documentation Management Customer Satisfaction Communication Skills Problem Solving

Receptionist / Records Clerk

Computerized Technology Ltd.

Jul 1998 - Aug 2003 (5 years 1 month)

Managed company records, purchase orders, and invoices. Assisted the managing director with administrative tasks and scheduling.

Records Management Administrative Support Scheduling Invoicing Communication Skills Organizational Skills Time Management Customer Service

Education

Degrees, certifications, and relevant coursework

University of Technology, Jamaica

Bachelor of Business Administration, Business Administration

2007 - 2011

Completed a Bachelor of Business Administration with a major in Marketing and a minor in International Business, focusing on business operations, marketing strategies, and international trade.