At Columbia University Medical Center Department of Emergency Medicine, I manage patient experience initiatives for Virtual Urgent Care, working with clinical, legal, technical, and operational stakeholders.
I developed executive-facing performance reports, quality assessments, dashboards, and provider scorecards, translating complex data into recommendations and strategic deliverables. I also coordinated stakeholder engagement and issue resolution related to patient access, provider experience, and outcomes.
At C Space, I conducted quantitative and qualitative market research across online health communities, identifying patient and provider needs for pharmaceutical healthcare clients. I translated findings into strategic recommendations and analyzed engagement trends.
My public health research experience includes coordinating substance use health outcomes projects at Yale University School of Medicine and participating in data collection and qualitative coding at Tufts University School of Medicine. At Spring Fertility, I managed care for patients from preconception to pregnancy.

