Leiah Jones
@leiahjones
Dedicated catering business owner with strong customer service skills.
United StatesWhat I'm looking for
As the Owner and Operator of Best of Both Worlds Catering, I have successfully managed all aspects of my business since May 2020. My responsibilities include ensuring compliance with food safety standards, coordinating cooking schedules, and creating appealing menus that attract potential clients. I pride myself on delivering exceptional service and quality meals to my customers, which has helped me build a loyal client base.
Prior to my catering venture, I worked as a Customer Service Representative at New Directions Behavioral Health, where I honed my communication skills by assisting clients and providers with their inquiries. My experience in this role taught me the importance of empathy and efficiency in customer service. Additionally, I have held various positions that have further developed my organizational and multitasking abilities, including my time as a Mail Handler Assistant at the United States Postal Service.
Experience
Work history, roles, and key accomplishments
Owner and Operator
Best of Both Worlds Catering
May 2020 - Present (5 years 3 months)
Ensured strict compliance with food safety and storage regulations while coordinating daily cooking schedules and menu planning. Managed client deliveries of prepared food, developed advertised menus, and processed orders efficiently.
Customer Service Representative
New Directions Behavioral Health
Apr 2018 - Apr 2020 (2 years)
Handled initial calls from providers, clients, and members, directing them to the appropriate departments. Verified demographic information and provided benefits, claims, and basic billing/coding details in compliance with HIPAA law.
Mail Handler Assistant
United States Postal Service
Nov 2014 - Feb 2018 (3 years 3 months)
Unloaded and sorted mail from trucks and conveyors for dispatch to various distribution areas. Managed the placement of empty sacks, dumped mail, and loaded outgoing bulk mail onto trucks.
Before and After School Worker
Local Investment Commission
Jul 2013 - Sep 2014 (1 year 2 months)
Assisted parents with registration and payment processes, and helped children resolve conflicts positively. Managed daily attendance reports and other required documentation, including incident/injury reports and medication logs.
Education
Degrees, certifications, and relevant coursework
Paseo High School of the Performing Arts
High School Diploma, Performing Arts
2009 - 2013
Completed high school education with a focus on performing arts. Gained foundational knowledge and skills in various academic subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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