Lounseny Sanoh

I’m a CRM & Automation Specialist with 4+ years of experience architecting conversion funnels, workflow automations, and AI-integrated CRM systems for agencies and service-based businesses. I’m especially effective at deploying agentic AI, chatbots, and voice assistants to automate client engagement, lead qualification, and service delivery.

I specialize in building scalable systems that align marketing, CRM, and data operations. I’ve leveraged GoHighLevel and HubSpot to design funnel blueprints and lifecycle automation that improve performance—boosting open rates by 32% and conversion by 28% in one client environment, and accelerating campaign deployment by 30%.

My work goes beyond “set-and-forget” automations: I engineer end-to-end pipelines using Zapier, Make.com, and OpenAI-powered workflow solutions. I’ve reduced manual response time by 40% by implementing AI workflow assistants, and increased booking rates by 35% by building predictive AI models for lead scoring and customer intent recognition.

I also focus on operational excellence—creating SOPs, training assets, and dashboards that make outcomes visible. In recent engagements, SOP development cut onboarding and setup time by 50%, while real-time performance dashboards improved retention visibility and campaign insights across CRM-driven initiatives.