Open to opportunities

LeeAnn Cote

@leeanncote

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Detail-oriented professional with expertise in customer service and sales.

United States

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What I'm looking for

I am looking for a remote position that values empathy and excellence in customer service.

I am a detail-oriented and proactive professional with extensive experience in customer service, sales, and management. Over the past 16 years, I have honed my skills as a Remote Customer & Technical Support Consultant at IDEXX Laboratories, where I excelled in handling customer inquiries, providing technical support, and maintaining high customer satisfaction. My ability to collaborate with cross-functional teams and resolve complex issues has been instrumental in driving growth and achieving key performance indicators.

Prior to my role at IDEXX, I served as a Sales Account Manager and General Manager in various organizations, where I developed and implemented sales strategies, managed teams, and improved customer service initiatives. My leadership experience includes hiring, training, and evaluating staff, as well as managing customer accounts and B2B relationships. I am committed to delivering top-quality service and fostering strong relationships with clients to understand their needs and provide effective solutions.

Experience

Work history, roles, and key accomplishments

Remote Customer & Technical Support Consultant I & II

IDEXX Laboratories, Inc.

Dec 2008 - Nov 2024 (15 years 11 months)

Provided remote customer and technical support, handling inquiries via calls and email. Assisted with equipment installations, delivered product training, and maintained customer satisfaction while meeting performance metrics. Collaborated with cross-functional teams to resolve complex issues and utilized CRM systems for tracking interactions.

Customer Support Technical Support CRM Systems Problem Solving Communication Product Training Performance Metrics Team Collaboration Troubleshooting

Sales Account Manager

Donnegan Systems

Aug 2003 - Apr 2005 (1 year 8 months)

Developed and implemented sales strategies to drive revenue growth in Maine. Built strong client relationships, negotiated contracts, and analyzed market trends for business development. Worked independently from a home office and traveled for meetings.

Sales Strategies Contract Negotiation Market Analysis Sales Growth Business Development

General Manager

Cowles Business Forms/Deep River

Aug 1999 - Aug 2003 (3 years 11 months)

Managed a team of 5-7 employees in a printing brokerage firm. Responsible for hiring, training, and performance evaluations. Collaborated with the company president to achieve departmental objectives and implemented customer service initiatives to enhance satisfaction.

Leadership Hiring Training Customer Service Strategic Planning B2B Sales Inventory Management

General Manager

Woodworth's Printing Emporium

Jul 1998 - Jun 1999 (11 months)

Oversaw a team of 7-10 employees, responsible for hiring and training. Collaborated with management to achieve objectives and resolved customer complaints. Developed strategic plans to increase sales and improve customer satisfaction.

Team Management Strategic Planning Sales Growth Training Leadership Inventory Management Customer Service

Procurement Specialist II

IDEXX Laboratories, Inc.

Oct 1991 - Jun 1998 (6 years 8 months)

Managed procurement of printed materials, executed RFQs and RFPs, and developed supplier scorecards. Led sourcing initiatives for cost savings and improved vendor relationships while negotiating contracts for best pricing.

Procurement RFP Vendor Management Contract Negotiation Supplier Diversity Market Analysis