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Leandro Tapia

@leandrotapia

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Technical Representative at DXCTechnology who troubleshot hardware and software faults and supported users remotely.

Philippines

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What I'm looking for

I’m currently self-employed and looking to transition back to the technology industry. I’m seeking an organization that can make good use of my diverse skill set and an environment where I can contribute through my knowledge, skills, talents, and creativity.

At DXCTechnology, I diagnosed and troubleshot hardware and software faults as a Technical Representative. I resolved technical issues over the phone and through remote assistance, and installed software.

At ACCENTURE INC., I worked as a Transaction Processing Analyst across telecommunications accounts. On Project MLE, I handled bulk broadband installation orders and helped ensure the required documents and work were provided and completed correctly.

On Project Crystal, I handled customer billing inquiries, refunds, credit transfers, and account adjustments, and received multiple Top Performer and Best in Quality awards. I was also trained as a Tech Master to develop system automation. I’m currently self-employed and looking to transition back to the technology industry.

Experience

Work history, roles, and key accomplishments

Technical Representative

DXC Technology

Feb 2019 - Sep 2019 (7 months)

Diagnosed and troubleshot hardware and software faults, solved technical issues over the phone and via remote assistance, and performed software installations. Managed help desk ticketing systems, provisioned user accounts, and coordinated with teams to resolve P1 and P2 issues.

hardware troubleshooting Software Troubleshooting Remote Support Software Installation Help Desk Ticketing Systems Account Management Active Directory

Transaction Processing Analyst

Accenture Inc.

Nov 2014 - Feb 2019 (4 years 3 months)

Handled bulk broadband installation orders for a UK telecommunications account, performing system monitoring and collaborating with onshore and offshore teams. Managed customer inquiries for billing, refunds, credit transfers, and IP configurations, earning multiple awards for top performance and quality.