Lea Kouyoumdji
@leakouyoumdji
Customer service professional with expertise in online sales and eCommerce.
What I'm looking for
I am a dedicated customer service professional with extensive experience in online sales and eCommerce. My journey began with a strong foundation in economics, which I obtained from Université Saint Joseph. Over the years, I have honed my skills in various roles, including my recent position as an Online Sales & eCommerce Customer Services Officer at Librairie Antoine. Here, I excelled in responding to customer inquiries, resolving issues, and ensuring a seamless shopping experience for our clients.
My previous roles in accounting and marketing have equipped me with a diverse skill set that includes managing client accounts, handling financial transactions, and coordinating proposals. I thrive in fast-paced environments and am adept at collaborating with different departments to achieve common goals. My attention to detail and commitment to providing excellent customer service have consistently contributed to the success of the teams I have been part of.
Experience
Work history, roles, and key accomplishments
Online Sales & E-commerce Customer Services Officer
Librairie Antoine
Sep 2023 - Present (2 years 3 months)
Responded to customer inquiries and resolved issues via email, phone, WhatsApp, Instagram, and Messenger. Assisted customers with placing orders, tracking shipments, and processing returns, while providing product information and recommendations.
Accounting
Armenian Relief Cross
Jan 2018 - Present (7 years 11 months)
Managed bank accounts, prepared daily sheets for departmental incomes, and handled accounts payable. Responsible for petty cash, issuing and paying cheques, and distributing salaries.
Marketing and Sales
Nadia Kouyoumdji Trading Office
Jan 2009 - Present (16 years 11 months)
Managed importation processes including order preparation, supplier contact, and price calculation. Oversaw stock management and client accounts for both wholesale and retail operations.
Request for Proposal Coordinator
Path Solutions
Jan 2008 - Present (17 years 11 months)
Prepared requests for potential clients' proposals and interacted with all company departments. Responsible for drafting contracts and serving as the primary contact person with suppliers.
Education
Degrees, certifications, and relevant coursework
Université Saint Joseph
BA in Economics, Economics
2000 - 2004
Completed a Bachelor of Arts in Economics. Studied economic principles and theories.
Collège Sainte Hripsimiantz
BACII, General Studies
2000 - 2000
Obtained the BACII diploma. Focused on general secondary education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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