Open to opportunities

Lea Kouyoumdji

@leakouyoumdji

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Customer service professional with expertise in online sales and eCommerce.

Lebanon

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What I'm looking for

I seek a challenging full-time position that fosters growth and productivity.

I am a dedicated customer service professional with extensive experience in online sales and eCommerce. My journey began with a strong foundation in economics, which I obtained from Université Saint Joseph. Over the years, I have honed my skills in various roles, including my recent position as an Online Sales & eCommerce Customer Services Officer at Librairie Antoine. Here, I excelled in responding to customer inquiries, resolving issues, and ensuring a seamless shopping experience for our clients.

My previous roles in accounting and marketing have equipped me with a diverse skill set that includes managing client accounts, handling financial transactions, and coordinating proposals. I thrive in fast-paced environments and am adept at collaborating with different departments to achieve common goals. My attention to detail and commitment to providing excellent customer service have consistently contributed to the success of the teams I have been part of.

Experience

Work history, roles, and key accomplishments

Online Sales & E-commerce Customer Services Officer

Librairie Antoine

Sep 2023 - Present (2 years 3 months)

Responded to customer inquiries and resolved issues via email, phone, WhatsApp, Instagram, and Messenger. Assisted customers with placing orders, tracking shipments, and processing returns, while providing product information and recommendations.

Customer Service CRM order fulfillment Product Knowledge Problem Solving Data Entry

Accounting

Armenian Relief Cross

Jan 2018 - Present (7 years 11 months)

Managed bank accounts, prepared daily sheets for departmental incomes, and handled accounts payable. Responsible for petty cash, issuing and paying cheques, and distributing salaries.

Accounting Purchasing Maintenance Management Bank Reconciliation Accounts Payable Petty Cash Payroll Financial Reporting

Marketing and Sales

Nadia Kouyoumdji Trading Office

Jan 2009 - Present (16 years 11 months)

Managed importation processes including order preparation, supplier contact, and price calculation. Oversaw stock management and client accounts for both wholesale and retail operations.

Importation Order Management Supplier Management Pricing Calculators Stock Management Wholesale Retail

Request for Proposal Coordinator

Path Solutions

Jan 2008 - Present (17 years 11 months)

Prepared requests for potential clients' proposals and interacted with all company departments. Responsible for drafting contracts and serving as the primary contact person with suppliers.

Proposal Writing Cross Functional Collaboration Supplier Management Communication Project Coordination