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@leaklea
Dynamique professionnelle du service client avec compétences en rédaction.
Je suis une personne dynamique, souriante et motivée, avec une excellente capacité à communiquer en français. Mon expérience en tant que téléconseillère dans un centre d'appels m'a permis de développer des compétences solides en relation client, écoute active et résolution de problèmes. Je suis organisée, sérieuse et à l'aise avec les outils numériques.
Je souhaite continuer à évoluer dans le service client à distance et la rédaction professionnelle. Mon parcours académique à l'Université Marin Barleti en Albanie, où j'ai obtenu un Bachelor en sport, m'a également appris à travailler de manière autonome et à gérer efficacement mes responsabilités. Je suis prête à relever de nouveaux défis et à apporter ma contribution à une équipe dynamique.
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Work history, roles, and key accomplishments
Jaitai Telecommunication
Jan 2022 - Dec 2023 (1 year 11 months)
Provided telephone support and assistance to clients, handling inquiries, complaints, and information requests. Managed incoming calls and followed up on customer files, ensuring clear and professional communication in French.
Degrees, certifications, and relevant coursework
Bachelor, Sport
Studied various aspects of sports science and related fields. Gained knowledge in areas such as physical education, training methodologies, and sports management.
Software and tools used professionally
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