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Leah Watford

@leahwatford

Leasing Consultant at Cavalry Family Housing managing resident applications from documentation and approvals through follow-up.

United States

Message

At Cavalry Family Housing, I manage resident applications from documentation and approvals through follow-up across multiple active cases. I keep records accurate, communicate with residents by phone, email, and in person, and handle sensitive information confidentially.

At Manhattan Associates, I supported operational workflows by maintaining system data and resolving discrepancies. I used SQL and enterprise systems to retrieve and validate information, and supported process improvements.

Experience

Work history, roles, and key accomplishments

Current

Leasing Consultant

Current

Cavalry Family Housing

Jul 2024 - Present (2 years 2 months)

Manage full lifecycle of resident applications, coordinating documentation, approvals, and follow-ups across multiple concurrent cases. Serve as primary point of contact, communicating with residents via phone, email, and in-person with clarity and empathy.

Customer Relationship Management Case Management Empathetic Communication Confidential Information Handling Administrative Support Excel Office Suite Process Guidance Multi Case Organization Cross Functional Collaboration

Customer Support Consultant

Manhattan Associates

Jun 2022 - Aug 2023 (1 year 2 months)

Supported operational processes by maintaining accurate system data and resolving discrepancies impacting workflow outcomes. Communicated with stakeholders to clarify requirements and resolve issues across multiple cases.

SQL Enterprise Systems Data Validation Reporting Process Improvement Stakeholder Communication Time Management Attention To Detail

Management Trainee Intern

Enterprise Rent-A-Car

Jun 2021 - Aug 2021 (2 months)

Supported daily administrative operations through documentation review, record maintenance, scheduling, and customer service. Assisted customers by explaining policies, answering questions, and ensuring completion of required paperwork.

Administrative Support Documentation Review Record Maintenance Scheduling Customer Service Policy Explanation Attention To Detail