Open to opportunities

Leah Muthoni

@leahmuthoni

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Research and business development professional with a passion for innovation.

Kenya

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What I'm looking for

I seek a collaborative environment where I can apply my research skills and contribute to innovative projects.

I am Leah Muthoni Nganga, a dedicated research and business development professional with over a decade of experience in various roles. My career has been marked by a commitment to understanding market trends and customer needs, which has allowed me to contribute significantly to the organizations I've worked with. At Beauty and Glamour, I honed my skills in market research and sales, effectively identifying customer needs and adapting strategies to meet them. My ability to analyze market trends has consistently driven sales and enhanced customer satisfaction.

Prior to my role in the beauty industry, I gained valuable experience in the real estate and mortgage sectors, where I developed strong analytical and communication skills. My tenure at MD7 LLC as a Lease Processor involved preparing complex lease agreements and ensuring quality control across business processes. This experience has equipped me with the ability to manage multiple projects and collaborate effectively with diverse teams. I am eager to bring my expertise to a progressive organization that values innovation and collaboration.

Experience

Work history, roles, and key accomplishments

Research, Sales and Marketing Associate

Beauty and Glamour (Online)

Jan 2013 - Dec 2023 (10 years 11 months)

Monitored market trends and competitor strategies, conducting research to identify customer needs and maintain the market research database. Managed online advertising and marketing, provided detailed product information, and ensured customer service information was readily available.

Market Research Sales Strategy Online Marketing Customer Engagement Data Analysis

Lease Processor

MD7 LLC

Jan 2007 - Dec 2012 (5 years 11 months)

Prepared complex amendments for lease agreements, transitioning between document types and comparing data for deficiencies. Managed the maintenance and evolution of business processes, supervising and training teams on new procedures and quality control checks.

Quality Control Process Management Communication

Mortgage Processor

First American Credco

Jan 2005 - Dec 2007 (2 years 11 months)

Provided residential mortgage credit reports to financial institutions, handling data entry, merging, and updating reports. Contacted lenders and creditors to confirm requests, check balances, and update accounts, while also updating public records and performing skip tracing activities.

Data Entry Skip tracing

Loan Processor

College Loan Corporation

Jan 2002 - Dec 2005 (3 years 11 months)

Handled inbound and outbound customer service calls, routing and quality checking student loan applications. Evaluated requests for cancellations, forbearance, and deferments, explaining loan program provisions and borrower rights while maintaining accurate and up-to-date student borrower accounts.

Loan Processing Customer Service Communication

Education

Degrees, certifications, and relevant coursework

Alliant International University

Degree in Tourism and Hospitality Management, Tourism Management, Hotel and Restaurant Management

Studied core principles of tourism management, including industry trends and operations. Focused on hotel and restaurant management, covering service standards and business practices.