Open to opportunities

Leah L

@leahl

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Results-driven event operations manager with a focus on efficiency.

United States

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What I'm looking for

I seek a dynamic role where I can leverage my operational expertise to drive efficiency and enhance customer experiences while fostering team collaboration.

As an accomplished Event Operations Manager, I have successfully led bar operations for large-scale events, including the Mile High Festival, where I managed staffing and drove the highest bar revenue in five years. My ability to improve processes and enhance team efficiency has been pivotal in achieving and exceeding sales goals.

At Amazon, I spearheaded the CPT Reduction Initiative, forming and training a team that achieved the best Critical Pull Times performance in the region. My educational background, with a Bachelor's degree from the University of Colorado, Colorado Springs, complements my hands-on experience in operational management and leadership development.

I am passionate about creating seamless service experiences and fostering team collaboration. My commitment to excellence and data-driven decision-making has consistently led to improved operational workflows and enhanced customer satisfaction.

Experience

Work history, roles, and key accomplishments

Event Operations Manager

Headline Inc.

Apr 2025 - May 2025 (1 month)

Led bar operations and staffing for a 15,000-attendee event, driving the highest bar revenue in five years and tripling sales goals. Managed inventory, compliance, and vendor coordination while developing and enforcing SOPs to ensure seamless service and efficiency.

Event Management Bar Operations Revenue Process Improvement Vendor Management SOP Development Compliance

Seasonal Specialist

Apple

Aug 2024 - Jan 2025 (5 months)

Delivered top-tier customer service, contributing to the store earning #1 NPS in Colorado. Streamlined workflows during peak traffic, sustaining over 95% fulfillment efficiency and effectively resolving technical issues for customers.

Customer Service Technical Support Workflow Optimization Sales Performance NPS Problem Solving Communication

Process Assistant

Amazon

Feb 2023 - Jul 2024 (1 year 5 months)

Supervised over 70 associates, driving productivity, engagement, and professional development. Monitored key performance indicators to evaluate performance and inform improvement strategies, achieving the best Critical Pull Time (CPT) performance in the region by cutting Cycle Time Per Task by 15%.

Process Improvement Team Leadership Productivity Problem Solving Data Analysis

Account Manager

Lee Spirits Co.

Jun 2022 - Feb 2024 (1 year 8 months)

Built brand awareness through strategic events, client outreach, and promotional activities. Identified new markets and sales channels to boost growth, consistently exceeding sales goals by setting and tracking key performance indicators.

Account Management Brand Development Sales Strategy KPI Tracking Client Relationship Management Business Development