I help keep Higgins Auto Body moving by coordinating collision repair workflow, scheduling, customer needs, and changing deadlines while supervising a small team.
I serve as a key contact for customers, insurance companies, employees, parts suppliers, and vendors. I support estimates, approvals, supplements, claim questions, parts tracking, and clear status updates.
I resolve customer and operational issues by gathering details, coordinating the right next steps, and following through. I maintain organized records across customer conversations, insurer communication, estimates, approvals, parts status, and scheduling changes.
Through TripleTen's AI Automation Program, I've built and tested multi-step workflows using forms, spreadsheets, automated data entry, routing, and AI tools. I troubleshoot errors, validate outputs, and document processes to improve reliability and efficiency.
