Open to opportunities

Ella Mae Del Rosario

@ellamaeserra

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Logistics and documentation specialist improving shipment processes and ensuring compliance.

Philippines

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What I'm looking for

I seek a logistics role focused on documentation and shipment coordination where I can improve processes, ensure compliance, and support a collaborative team.

I am a logistics and documentation specialist with hands-on experience managing import/export documentation, client coordination, and shipment tracking. I focus on operational accuracy and meeting KPIs to avoid delays and penalties.

In roles as Documentation Head and Import Officer, I managed cooperative teams, monitored arrivals, submitted manifests on time, and maintained close coordination with shipping lines and origin agents. I consistently updated clients through portal systems and prepared required documents for BOC and warehouse release.

I have supported brokerage processing, CRO/DO processing, and assisted Brokerage Officers by preparing release documentation, filing through the BOC portal, and producing required reports. I am computer literate, customer-oriented, and experienced in monitoring logistics operations end-to-end.

I am eager to continue developing my skills in logistics operations, documentation, and client service while contributing to a team's efficiency and compliance efforts.

Experience

Work history, roles, and key accomplishments

Documentation Head

Mega Mile Trans International Cargo Services Inc.

Sep 2023 - Oct 2024 (1 year 1 month)

Managed documentation team to ensure outputs met KPIs and company objectives, improving departmental workflow and consistency across import/export processes.

Documentation Shipment Tracking Client Coordination KPIs BOC Portal

Import Officer

Mega Mile Trans International Cargo Services Inc.

Dec 2022 - Sep 2023 (9 months)

Managed two client accounts handling shipment arrival monitoring and timely manifest submission with zero delays or penalties while coordinating with shipping lines and origin agents.

Client Management Shipment Tracking Customer Service

Documentation Staff

Partido State University

Feb 2022 - Dec 2022 (10 months)

Prepared client shipment documents for BOC portal, monitored submission of required documents, updated clients on shipment status, and produced required reports.

BOC Portal document preparation Reporting Client Communication Data Entry Monitoring

Brokerage Staff

Rosam Daily Express Inc.

Apr 2021 - Feb 2022 (10 months)

Assisted brokerage officers with CRO/DO processing, prepared documents for cargo release from warehouses, and monitored requests and filings for timely clearance.

Brokerage Warehouse Release Documentation BOC Filing DTI Monitoring Shipment Tracking Customer Service

Office Staff

Rosam Daily Express Inc.

Oct 2019 - Feb 2021 (1 year 4 months)

Handled receiving and releasing parcels, ensured data accuracy, assisted customer service to resolve inquiries, and monitored truck and parcel movements.

Data Entry Customer Support Communication Reliability Problem Solving

On-the-Job Trainee

Love Radio Naga

Dec 2018 - Feb 2019 (2 months)

Supported radio DJs with content preparation for segments and assisted production tasks during training period.

Segmentation Communication Teamwork Time Management

Education

Degrees, certifications, and relevant coursework

Partido State University

Bachelor of Arts, Communication

2015 - 2019

Bachelor of Arts in Communication completed at Partido State University from 2015 to 2019 with coursework related to shipment documentation and client coordination.