Lawrence Jablonski

I am a dedicated and results-driven professional with a proven track record in restorative customer service and technical support. My exceptional time management and organizational skills allow me to prioritize tasks effectively, ensuring timely solutions that foster strong client relationships. With a keen attention to detail and a customer-centric approach, I am poised to contribute to enhancing customer satisfaction.

In my current role as a Technical Support Engineer, I improve customer satisfaction by diagnosing and resolving issues through email support. I utilize strong troubleshooting skills to identify root causes of technical problems and collaborate with cross-functional teams to escalate and resolve complex challenges. My commitment to quality is evident in my thorough QA testing on new features and updates, ensuring a high-quality product release.

Previously, as a Help Desk Consultant, I provided prompt and courteous support to users, addressing inquiries and troubleshooting issues related to a crypto wallet application. My ability to manage challenging situations with patience and empathy has been crucial in maintaining a positive customer service experience. I am eager to leverage my skills and experience to contribute to a dynamic team focused on delivering exceptional service.