Open to opportunities

Lawnrencia Megwaonye

@lawnrenciamegwaonye

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Administrative Assistant and customer support professional improving workflows, scheduling, and high-volume service.

Nigeria

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What I'm looking for

I’m looking for a fast-paced role where I can manage schedules, handle customer inquiries, and improve workflows with tools like Notion and Excel—so my organization skills translate into a great customer experience and measurable productivity.

I’m a results-driven Administrative Assistant and customer support professional focused on keeping operations running smoothly. I manage schedules, coordinate records, and help teams deliver seamless service in fast-paced environments.

In my recent role, I coordinated team schedules using Calendly, supported cross-functional teams by organizing records and tracking tasks, and streamlined project visibility with Notion. I also resolved 20+ daily customer inquiries efficiently while maintaining accurate coordination and information flow.

Previously, as a customer service representative/Operations Assistant, I supported delivery adoption through customer education, achieved consistent positive feedback by handling complaints effectively, and maintained 100% accuracy in booking records and customer requests. I scheduled and managed 15–25 customer appointments per day to ensure timely, smooth service.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Arnold Associate

Aug 2024 - Dec 2025 (1 year 4 months)

Coordinated and managed team schedules using Calendly, handling 20+ weekly bookings and reducing scheduling conflicts. Supported cross-functional teams by organizing records and streamlining task/project management in Notion to improve workflow visibility and collaboration.

Calendly Schedule Coordination Notion Microsoft Excel Google Workspace Record keeping Customer Support HubSpot

Operations Assistant

Nk Salad

Feb 2022 - Mar 2024 (2 years 1 month)

Helped increase adoption of delivery services by 30%+ through customer education and achieved consistent positive feedback via effective complaint resolution. Scheduled and managed 15–25 customer appointments per day while maintaining 100% accuracy in booking records and customer requests.

Customer Education Complaint Resolution Appointment Scheduling Delivery Services Support Booking Records Complaint Management

Education

Degrees, certifications, and relevant coursework

University of Ibadan

Bachelor of Science, Economics

2017 - 2023

Earned a BSc in Economics at the University of Ibadan. Completed a project on the effect of interest rates on foreign direct investment in Nigeria (1970–2022).