Lawal Kehinde
@lawalkehinde
I analyze sales operations, reporting, inventory, and customer data to improve business performance.
NigeriaWhat I'm looking for
At Hello Products Limited, I support more than 20 key distributors across Nigeria by coordinating orders, inventory, reporting, and customer service.
I've resolved over 150 invoice discrepancies across multiple warehouses, coordinated inventory across 11 warehouses, and produced daily, weekly, and monthly sales and operational reports in Microsoft Excel. I also work with Sales, Finance, Logistics, and Warehouse teams to improve processes and support decision-making.
Previously at Access Bank, I resolved customer enquiries, guided customers on banking products and digital channels, and maintained accurate CRM records. I'm focused on using data analysis, dashboards, KPI tracking, and operational insight to drive stronger business performance.
Experience
Work history, roles, and key accomplishments
Customer Service/ Sales Operations officer
Hello Products Limited
Jan 2022 - Jan 2026 (4 years)
Supported over 20 key distributors across Nigeria, ensuring timely order fulfilment and excellent customer service. Resolved over 150 invoice discrepancies across multiple warehouses, improving billing accuracy and operational efficiency.
Contact Centre Agent
Access Bank Plc
Jan 2021 - Jan 2022 (1 year)
Responded to customer enquiries and resolved service-related issues through multiple communication channels. Escalated complex customer concerns to relevant departments for prompt resolution.
Education
Degrees, certifications, and relevant coursework
Data Analysis Certification
Certification, Data Analysis
2025 - 2026
Data Analysis Certification covering Advanced Excel, data cleaning, visualization, dashboard development, SQL, Power BI, and data modeling.
University of Lagos
Bachelor of Science, Geography and Planning
2014 - 2018
Bachelor of Science in Geography and Planning from the University of Lagos, completed in 2018.
Government College Ikorodu
Senior School Certificate
2007 - 2013
Senior school certificate from Government College Ikorodu, completed in 2013.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Skills
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