lawal aminat

I thrive in people-centric roles where communication, empathy, and responsiveness directly shape customer experiences. I’m a fast learner, dedicated team player, and I consistently adapt quickly to change while working to improve service delivery.

As a Customer Service Manager at The Hive, I lead and manage the customer support team to ensure optimal service delivery. I handle escalated customer issues, develop and implement strategic customer service policies, and monitor service performance to support quality and compliance standards. I also collaborate cross-functionally to keep operations seamless, while managing the reports and documentation needed for the department.

My on-the-floor and service background strengthens how I lead day-to-day operations. As a Floor Manager, I coordinated staff for daily readiness, maintained accurate sales records, supported procurement readiness, and prepared daily operational reports. Previously as a Head Waitress, I coordinated waitstaff, ensured high-standard customer service, worked closely with the kitchen and bar for meal and drink availability, and kept POS systems and digital menus charged and ready.

I bring an advisory mindset from my experience as a College Teacher and a Receptionist/Customer Care Representative. I have instructed students in Security Education and Home Economics, provided counseling and advisory support, and supported patient registrations and document submission as the first point of contact—always focused on clear communication, integrity, and prompt service.