Lavender Tshuma

At Cresta Hotels, I manage accommodation reservations end to end on Protel Air, from the first enquiry through booking confirmations and amendments. I handle bookings across Booking.com, Expedia, Agoda and the Cresta website, maintaining a 92% enquiry-to-booking conversion rate across accommodation and conferencing enquiries.

I coordinate with front office, housekeeping and finance on arrivals, special requests and payment follow-ups. I also offer lodges, guesthouses and tour operators remote reservations and guest-communication support from my home office in Bulawayo, working across Southern African and European time zones.