Lauri Angelo

Providing specialized Application Managed Services (AMS) support for the D365 CE suite, including Sales, Project Operations, and Customer Insights - Journeys (CIJ). Managing the end-to-end lifecycle of Incidents, Service Requests, and Change Requests within a high-volume support environment.

Senior Functional Test Lead specialized in Dynamics 365 Project Operations, responsible for end-to-end quality assurance and functional integrity of complex CRM/CE ecosystems. Managed the transition from external consultancy to direct internal absorption, maintaining continuous delivery excellence across international workstreams.

Implemented Dynamics 365 CE Sales, including developing test scripts and FDDs, customizing security roles and fields, and conducting playbacks and unit testing. Provided support for client issues, collaborated with cross-functional teams, and supported Dual Write functionality bridging CE and F&O.

Successfully conducted Database Refresh for a D365 F&O Production Environment, ensuring smooth data migration and minimal downtime. Managed deployment of changes via LCS, ensuring version control and minimizing risks during release.

Configured Customer Service Apps with Microsoft Digital Contact Center. Developed Canvas App for client Job Brief monitoring and supported Proof-of-Concept initiatives for multiple clients.

Gathered system requirements and provided technical details for FDDs. Conducted testing to identify bugs in Dynamics 365 F&O modifications, recorded and integrated regression test cases, and managed modification deployments via LCS.

Supported project delivery by resolving defects and managing testing. Conducted daily health checks and QA testing for D365 CE customizations, created deployment and release management documents, and assisted in continuous process improvement efforts post-GoLive.

Developed, investigated, and debugged X++ code for data fixes and bug resolution. Managed code extraction for deployment across different environments and transitioned to automated deployment using Team Foundation Server.

Analyzed and interpreted data while ensuring quality and quota are met. Responsible for end-to-end transaction claims processing and handled issue resolution to ensure department and customer needs were met.